You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the United States Canada and Europe using the shipping method of your choice. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination. Our shipping charges are determined by the total dollar amount of your order, excluding applicable sales tax.
We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused. Any information you give to us will be held with care and will not be used in ways that you have not consented to.
Optimal stands behind the quality and condition of merchandise sold. All products are
covered by our warranty as mention in the terms of Limited Warranty.
If you believe your product is defective within the warranty period, please follow the
return process set forth below.
If for any reason you are dissatisfied with your purchase return the unwanted product within 7 days from the original invoice date. Shipping charges are non-refundable.
Product returns result in unavoidable shipping costs or handling fees paid to freight carriers will be deducted from refund. These charges provide no benefit to Optimal and are entirely beyond our control
Please note that this returns process is for purchases made online only. For products purchased in an Optimal World store or authorized dealer, you shall return the product to the original purchase point.
If you need to return a product to Optimal, you have to get a Return Material Authorization (RMA) number first. Fill in the form and send it to us using the SUBMIT button.
Please be aware that returns cannot be accepted without prior authorization and an RMA number and all original equipment, components, manuals, cables, collateral and packaging must be returned with your item in order for Optimal to process your RMA. Incomplete product returns cannot be processed; incomplete RMA will be returned to you.
Cancellation Policy: We reserve the right to cancel any order, Smart-N-Safe.com reserves the right to cancel any order due to Price changes, Suspicious transaction, System error or Human error.We understand that circumstances may arise that will require you to cancel an order. A cancellation fee may be charged if the cancellation is not received before items we're shipped.If your order was already shipped, please return items upon receipt. once items are received by us a refund will be credited to your account within 1-2 business cycles.If items were not shipped yet we will issue an immediate refund. (please allow 1-2 business cycle for credit to appear in your bank account).
Returns: If you are dissatisfied with any product you purchase through this site, or your shipment is damaged, and you would like to return it, we will refund the purchase amount on the credit card used for the purchase, or on a Smart-N-Safe.com Gift Card.A pre-paid return label will be sent to customer.
1. Simply repack the item(s) in its original packaging (if possible); be sure to include the packing slip, as this contains the information we will need to identify the order and issue a credit to the correct credit card. IF YOU DO NOT INCLUDE THE ORIGINAL OR A COPY OF THE ORIGINAL PACKING SLIP, NO CREDIT WILL BE ISSUED!
2. Contact us by email at email@example.com or use the contact form below. We may issue an RMA (Returned Merchandise Authorization) or a UPS Call Tag, depending on the specific policies of the Storefront in question.
3. Include the original packing slip in the shipment and return to the following return shipping address:
Negev USA LLC.
7028 west waters ave.
Tampa, FL 33634